Led a large cross-functional team through a 90-day sprint to validate Salesforce as a viable solution. As opposed to a lengthy software selection process, the client decided to pursue a pilot program followed by a conference room pilot to best understand fit and potential gaps. The build period focused on continual review by business stakeholders who were empowered to make design decisions. The conference room pilot entailed end-users performing test functions within Salesforce to increase buy-in and change acceptance. A full implementation continued after the selection and included multiple integrations.
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